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At DWC Media, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our services.

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Who We Are

We are DWC Media, a creative agency based in the United Kingdom. Our services include brand design, digital advertising, and website design & management.

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What Information We Collect

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We may collect and process the following types of personal information:

• Identity and Contact Information – such as your name, email address, phone number, and business details.

• Technical Data – such as IP address, browser type, operating system, and pages you visit on our site.

• Communication Data – including information you provide when you contact us, request a quote, or sign up for services.

• Marketing Preferences – including your preferences for receiving communications from us.

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How We Use Your Information

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We use your information to:

• Communicate with you about our services

• Provide quotes, proposals, and project updates

• Deliver our design and marketing services

• Improve our website and customer experience

• Comply with legal obligations

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We only use your data when we have a legal basis to do so, including:

• Your consent

• The performance of a contract

• Compliance with a legal obligation

• Our legitimate interests (such as improving our services)

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Sharing Your Data

We do not sell your personal information. We may share your data with trusted service providers who support our business operations (e.g., website hosting, email platforms), but only where necessary and under strict confidentiality agreements.

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Cookies

We may use cookies on our website to enhance your browsing experience and analyse how our site is used. You can control cookies through your browser settings.

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Data Security

We take appropriate steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the internet is 100% secure, we use industry-standard security measures.

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Your Rights

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Under UK data protection laws, you have rights regarding your personal data, including:

• The right to access your data

• The right to correct inaccurate data

• The right to request deletion

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent at any time

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To exercise any of these rights, please contact us through our website’s contact form. We’re always happy to help.

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How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.