Welcome to DWC Media. These Terms & Conditions ("Terms") govern your use of our website and any digital products or creative services you commission from us. By engaging with DWC Media, you accept these Terms in full. If you do not agree, please do not use our services.

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1. Our Services

We provide digital creative services, including but not limited to:

• Logo and brand identity design

• Website design, development, and management

• Digital marketing campaigns

• Advertising creative and strategy

• Consultancy and brand development

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Each project is custom-built to your needs. We’ll outline the scope in a written proposal before work begins.

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2. Quotes, Proposals & Scope

All quotes are valid for 30 days unless stated otherwise. Each proposal will clearly set out:

• The scope of work

• Project stages or milestones

• Payment terms

• Estimated timelines

• What is and isn’t included

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Changes to the scope after agreement may result in an updated timeline and additional fees, which we’ll always discuss and agree on beforehand.

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3. Payment Terms

• A deposit (typically 25–50%) may be required to confirm your booking.

• Remaining balances are invoiced upon completion or in line with agreed milestones.

• Final assets will be delivered only once full payment is received.

• Payment is due within 7–14 days of invoicing, unless otherwise agreed.

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Late payments may result in paused work and/or interest charged under the Late Payment of Commercial Debts (Interest) Act 1998.

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4. Revisions & Feedback

We want you to be happy with the result. Our proposals typically include 2–3 rounds of revisions per deliverable.

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We ask that feedback is:

• Consolidated and clear

• Provided within reasonable timeframes (typically within 5 working days)

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Extra rounds of revisions or significant changes outside the original brief may incur additional charges.

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5. Project Timelines

We’ll give you a realistic project timeline at the outset. Timelines depend on prompt feedback, availability of content, and sign-off at key stages.

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If delays occur due to circumstances outside our control (e.g. late content, illness, force majeure), we’ll inform you and adjust timelines accordingly.

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6. Client Responsibilities

You agree to:

• Provide necessary content, brand materials, and feedback promptly

• Ensure that any material you supply (text, images, etc.) does not infringe copyright or intellectual property rights

• Respond to communications within a reasonable timeframe

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We cannot be held responsible for delays caused by missing content or communication breakdowns.

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7. Intellectual Property & Usage Rights

You Own:
Once full payment is made, you own the final deliverables we’ve created for you (e.g. logos, graphics, websites) for use in your business.

We Retain:
We retain the right to showcase the work in our portfolio, website, and promotional materials, unless otherwise agreed in writing.

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You Don’t Own:

• Any drafts, mock-ups, or unused concepts remain our property unless a separate agreement is made

• Our design process, tools, templates, or source files (e.g. raw .psd or .ai files) unless specifically included

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8. Third-Party Tools & Integrations

Some services may involve third-party software, hosting platforms, or plugins (e.g. Squarespace, WordPress, Google Ads). You are responsible for maintaining any associated subscriptions or licences unless explicitly covered in your agreement with us.

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We are not liable for the functionality or availability of third-party services we do not control.

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9. Cancellations & Refunds

You may cancel a project at any time by written notice. If you cancel:

• Any work completed up to that point will be invoiced accordingly

• Deposits are non-refundable once work has commenced

• Refunds are not available for completed digital work or downloadable assets

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We reserve the right to cancel a project if the client is unresponsive, fails to meet payment obligations, or violates our Terms. In such cases, we will invoice for any work completed.

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10. Disclaimers & Limitation of Liability

We aim to deliver professional, high-quality work. However:

• We are not liable for any loss of business, reputation, revenue or data resulting from the use or misuse of our services

• We are not responsible for damages resulting from third-party services or platforms

• You are responsible for reviewing and approving all final work before it goes live or is used publicly

All services are provided “as is” without warranties unless expressly stated.

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11. Confidentiality

We respect your privacy and confidentiality. All materials, strategies, or sensitive business information you share with us will remain confidential and will not be shared with third parties without your consent.

Likewise, we ask that our internal processes, proposals, and pricing are kept confidential unless otherwise agreed.

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12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on our website. Your continued use of our services after changes are made constitutes acceptance of the updated terms.

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13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

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14. Contact

If you have any questions about these Terms & Conditions, or would like to discuss a project, please reach out to us via our contact form.